Cambridge Savings Bank


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Business Online Banking

01. How do I access Business Online Banking?

To access the Business Online Banking login page, click the Sign In tab from the cambridgesavings.com homepage and select Business from the drop down menu.

02. What internet browsers are supported by the Business Online Banking platform?

The supported browsers are as follows:
• Microsoft Internet Explorer 8
• Microsoft Internet Explorer 9
• Microsoft Internet Explorer 10
• Apple Safari® 5
• Mozilla Firefox®*
• Google ChromeTM*

* Note that Mozilla Firefox and Google Chrome have very rapid release cycles. Because of this, the support designations in this appendix apply to the version of the browser that was live at the time of release unless otherwise noted. New versions of these browsers are expected to remain compatible with Bottomline Technologies’ applications, but compliance cannot be guaranteed.

03. How do I log into Business Online Banking for the first time?

For instructions on how to log into Business Online Banking, please review the First-time login instructions.

04. How do I reset my password?

If you forget or want to change your password, you’ll be able reset your password using the Password Reset button on the login page. Simply enter your Company ID and User ID and then click the Password Reset button that appears to the right of the Login button.

Please note that in order to use the password reset functionality you first must establish your security questions/answers.

05. What do I do if I get locked out of Business Online Banking?

Users: If you are locked out of your Business Online Banking account, please contact your Company Administrator for assistance.

Company Administrators: If you are locked out of your Business Online Banking account, please contact our Customer Contact Center at 888.418.5626 for assistance.

If you forgot your password and are not locked out, you have the ability to reset your password by clicking the Password Reset button from the login screen. Please note that in order to use the password reset functionality you first must establish your One-Time Passcode contact phone number and security questions/answers.

For step-by-step instructions on how to unlock a User, please refer to the How to Unlock & Reset User Passwords resource guide.

06. What is One-Time Passcode?

One-Time Passcode (OTP) is a secure authentication method that provides an added layer of security to your Online Banking session. OTP sends a unique, time-sensitive passcode for one-time use via text message or phone. This code is then entered into Online Banking to verify your identity. By using OTP in combination with your Company ID, User ID, and password, you will be able to further secure your account. OTP enables you to proceed with Administration tasks or to verify an ACH or Wire Transfer. You can choose to receive your One-time Passcode via text message or phone call.

07. What is the “Remember my computer” option?

The “Remember my computer” option allows you to register your computer so that your device is recognized for subsequent visits. Selecting this option allows you to bypass the need to answer your security questions each time you log into Business Online Banking using that device. Please note that your computer is recognized by your browser and IP address. If you use a different browser or clear your computer cookies, you will be prompted to answer your security questions and will need to re-register your computer.

08. I already registered my computer, why am I still being asked to answer security questions each time I log in?

“Remember my computer” recognizes your device based on the browser you’re using and your IP address. If you are using a browser other than the one that you were using when you initially registered your computer, or if you recently cleared your computer cookies, your device will not be recognized and you will be prompted to answer your security questions in order to login. To re-register your computer, you will need to answer your security questions, select the Yes, remember this computer for subsequent visits option, and click submit.

09. What are the features and benefits of the Cambridge Savings Bank Business Online Banking platform?

For an overview of the features and benefits of our Business Online Banking platform, visit the Business Online Banking Features page.

10. What are the security features of the Cambridge Savings Bank Business Online Banking platform?

Our Business Online Banking platform offers enhanced security options, which Company Administrators may utilize, to make banking online even more secure.
More secure password requirements result in a complex password that is more difficult for someone to guess or decode.
One-Time Passcode provides out of band single use passcodes to ensure that only properly authenticated Users access the account.
Proactive Alerts provide notifications of key banking, balance, transaction and administrator/security events through phone, text or email, allowing you to more effectively monitor and limit potentially fraudulent activity on your account.
Dual Control and dollar limits for Wire and ACH payments helps to mitigate fraud risk.
Activity Reporting (Management and Audit Reports) allows you to identify any suspicious or unusual activities in a timely manner. Activity reports may include transactions, logins along with the IP address, and the time these activities occur.
Company Administrators at companies using Bill Pay may now establish User access rights and limits.

For more information about the Business Online Banking security features and best practices for establishing and maintaining the security of your company information online, visit our Business Online Security page.

11. How can I help safeguard my banking information online?

For helpful tips and best practices on protecting your information online, please visit our Business Online Security page.

12. How do I establish Bill Pay Users and Permissions once in the new platform?

For step-by-step instructions on how to establish Bill Pay Users and Permissions, please refer to the How to Add & Edit Bill Pay Users resource guide.

13. Who can I contact if I have questions about my Bill Pay account?

If you have questions about your Bill Pay account, please contact our Customer Contact Center at 888.418.5626.

14. How do I create an ACH Batch Template?

For step-by-step instructions on how to create an ACH Batch template, please refer to the How to create an ACH Batch Template resource guide.

15. Who can I contact if I have questions about Wires and/or ACH?

If you have questions about Wire Transfers or ACH payments, please contact our Cash Management team directly at 617.441.7051.

16. How do I set up Alerts in Business Online Banking?

For step-by-step instructions on how to set up Alert preferences, please refer to the How to set up Contact Points & Alerts resource guide.

17. Are there resource guides available for Company Administrators?

Yes. Resource guides for Company Administrators are available on our website here.
If you have additional questions or require assistance, please call our Customer Contact Center at 888.418.5626, Monday-Friday 8am-6pm, Saturday 9am-3pm, or Sunday 10am-3pm.

18. Will I be able to view images of my checks online?

Yes. Check images will be available in your Account History and Statements, which are located under the Activities & Reporting tab on the Business Online Banking Dashboard.

19. Can I view my statement history in Business Online Banking?

Yes. You can view up to two years of statement history in Business Online Banking. To access your statement history, click View Account Statements under the Activities & Reporting tab on the Dashboard.

20. What is DirectConnect for QuickBooks®?

DirectConnect for QuickBooks is just another way that Quicken connects with the Bank to provide you with the data that gets imported into Quicken. With DirectConnect, QuickBooks downloads transactions directly from your Cambridge Savings Bank Business Online Banking accounts, without using a Web browser.
Please note that DirectConnect is not available for QuickBooks Online and is only compatible with QuickBooks Desktop version. If you are using QuickBooks Online, you will need to download the transaction file from Business Online Banking and upload it into QuickBooks using the “qbo” format.
To learn more about the DirectConnect services offered by Intuit, visit the Intuit® QuickBooks® website.

21. What’s the difference between WebConnect and DirectConnect?

WebConnect is, simply put, a way you can download your transactions directly from your Cambridge Savings Bank account and import them into Quicken. In this case, there is no real communication going on between your Quicken software and the bank, and the User initiates with WebConnect.

With DirectConnect, Quicken communicates directly with Cambridge Savings Bank. You don’t have to sign into your Business Online Banking account and manually download transactions – Quicken does this for you. Please note that DirectConnect is not available for QuickBooks Online and is only compatible with QuickBooks Desktop version.

If you are using QuickBooks Online, you will need to download the transaction file from Business Online Banking and upload it into QuickBooks using the “qbo” format.

For more information about DirectConnect and WebConnect for services offered by Intuit, please visit the Intuit® QuickBooks® website.

22. How do I login to DirectConnect?

If you would like to take advantage of the DirectConnect service, your Unique ID will be your Company ID and User ID combined, and your password will be the same password you use to log into your Business Online Banking account.

23. Who do I contact if my question is not answered in this FAQ?

If you have any additional questions or require assistance, please call our Customer Contact Center at 888.418.5626, Monday-Friday 8am-6pm, Saturday 9am-3pm, or Sunday 10am-3pm.

For Wire and/or ACH related questions, please call our Cash Management team directly at 617.441.7051.