Branches, ITMS, & Contact Center
ACCESSING OUR BRANCHES & YOUR ACCOUNTS
Effective Monday, June 22nd, all CSB branches will be open with the following special hours and will no longer require you to make an appointment. At this time, our hours are Monday through Friday from 9:00am-4:00pm and Saturday from 9:00am-1:00pm.
Customers who visit our branches will be required to wear masks when entering the building and follow CSB’s social distancing guidelines. For customers who cannot wear a mask, please continue to bank with us through our drive-up and ITM locations during branch hours, ATMs, and Online Banking.
Our six (6) drive-up branch locations are still available to support you Monday through Friday 9:00AM-4:00PM and Saturday 9:00AM-1:00PM. All of your banking activities can be serviced through the drive-up window. In addition to our drive-up branches, you can also use our three (3) ITM locations, or any of our many ATM locations to perform your transactions.
If you are sick or have been in contact with anyone who is sick or has been sick within the last 14 days, we kindly ask that you transact using our vast digital banking capabilities for consumer and business customers instead of visiting a drive-up branch or ITM location.
CSB DRIVE-UP BRANCH LOCATIONS
Drive-up branch hours are 9:00AM-4:00PM Monday-Friday and Saturday 9:00AM-1:00PM
626 Massachusetts Avenue
Burlington 3rd Ave
140 Middlesex Turnpike
188 Massachusetts Avenue
202 Sudbury Road
181 Great Road
54 Arsenal Street
638 Main Street
CSB ITM LOCATIONS
ITM hours are 8:00AM-6:00PM Monday-Friday and Saturday from 9:00AM-3:00PM
Cambridge: Inman Square
1378 Cambridge Street
Cambridge: Porter Square
53 White Street
1 Thompson Square
Mon - Fri 8am to 6pm
Saturday 9am to 3pm
Sunday closed for calls, email support available from 10am to 1pm
Melrose Bank Customers
Melrose Bank Online Banking Support
Cambridge Savings customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging into Online Banking and selecting the “Secure Email” option from the navigation bar. (It is located right under the “Sign Off” link). Please remember that you should never submit account and personal information through regular email as it may not be secure.