IMPORTANT: Planned Outage for CSB Banking Services (10/2 at 5:00 PM-10/4*) Learn more

 

Fraud Awareness

Our customers' safety is our number one priority. Financial protection and stability are of utmost importance, now more than ever, during the COVID-19 pandemic. We have best in class technologies in place and are on high alert, and we also want to ensure your awareness of potential fraud schemes in a digital environment.

Important Reminders

  • Phone Calls - We will never call you seeking your personal account login information or ask for a OTP (one-time passcode).
  • Emails - If you wish to submit emails that include account specific information, please do so by logging into Online Banking and selecting the "Secure Email" option from the navigation bar. Please remember that you should never submit account and personal information through regular email, as it may not be secure.
  • Card Control - Now may be a relevant time to visit your Card Control capabilities within Online Banking and Mobile Banking, where you can set alerts on spending limits or temporarily "freeze" your debit card.

As we monitor what's happening in today's environment, we want to make you aware of potential fraud schemes that have increased in frequency and tips to combat them:

  1. Phishing Schemes - Do not open or respond to email addresses that you do not recognize. Be aware that the subject of "Coronavirus" or "COVID-19" is being used as a lure.
  2. Fraudulent Charities - Stay alert and do your research. If a charity is requesting you to wire money, this may be a red flag.
  3. Robocalls - Do not provide any personal information over the phone.

The Federal Trade Commission (FTC) is a good source of information to learn more about ways to protect yourself. 

Please visit our fraud awareness content hub to stay informed on best practices to avoid common threats. This content is available for both personal and small business customers.