Cambridge Savings Bank


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At Cambridge Savings Bank, the protection and security of your personal and financial information is most important to us. Our online banking systems have been developed with the highest level of encryption and security practices to ensure that your identity, personal information and bank accounts are protected.

It is also our practice to never solicit your personal or account information through email, text or phone. Should you receive an inquiry for your personal or financial information, from someone representing himself or herself as Cambridge Savings Bank, please do not respond with this information. If you do receive this type of inquiry, we would encourage you to call our Customer Contact Center at 888.418.5626 and notify us of the contact.

Here are some additional tips to keep your information secure:


Security Tips & Fraud Info

Passwords. Choose complex passwords that include numbers and symbols and NEVER give your password to anyone.

Log-out. Remember to log-out when you’re done with your online banking session or any other online transaction. We also recommend that you close your browser completely before starting a new online transaction.

Public Computers. Avoid connecting to your bank account on public computers such as those found at libraries, cafes and hotels. These computers could have spyware on the equipment.

Shred. Shred ATM and credit card receipts as well as credit card solicitations before disposing of them.

Monitor Your Credit. Be sure to get a copy of your credit report annually to check for accuracy. By law, you are allowed one free credit report every year. Simply go to AnnualCreditReport.com to obtain your free annual credit report.

Anti-Virus. Ensure you have up-to-date anti-virus software installed on your computer to combat various computer viruses, trojans, spyware and more.

Block. Install a firewall and make sure your pop-up blocker is turned on in your internet security options.

Safe Social Networking. If you are a member of any social networking site, do not post any personal information such as your social security number.


Detecting Fraud

Monitor your accounts on a regular basis. If you notice any suspicious activity, no matter how small, report it. Thieves will sometimes conduct fraudulent transactions in small sums hoping they will go unnoticed.

Be pro-active. Get a copy of your credit report at least once a year. Make sure your information is correct and up-to-date. Take advantage of the one free credit report you’re allowed per year through AnnualCreditReport.com.


Reporting Fraud

If you suspect that your personal information has been stolen and used to commit fraud or theft, take action immediately. Here are some of the first steps you should take:

1. Place a fraud alert on your credit file and request your credit report for review.

Contact the fraud department of any one of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes to your existing accounts. As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will be notified automatically to place fraud alerts, and all three credit reports will be sent to you free of charge. Contact information for the three major credit bureaus can be found through AnnualCreditReport.com.

2. Close any bank and credit card accounts you believe to be compromised or opened without your authorization. Contact each company’s fraud department and follow-up in writing with copies of any supporting documents. If the thief made any transactions on your account or has opened any accounts under your name, request forms to dispute those transactions.

When you open new accounts, create new user names, PINs, passwords and avoid using easily available information such as your date of birth, mother’s maiden name, phone number, or last four digits of your Social Security Number.

3. File a complaint with the Federal Trade Commission (FTC).

Providing information about your situation to the FTC can help law enforcement officials track down and stop thieves from all over the country. You can file an online complaint form at www.ftc.gov or by calling their Identity Theft Hotline at 1-(877) ID-THEFT (438-4338).

In addition, you can include a copy of your complaint in your police report. Combined, these two items can constitute an Identity Theft Report which can give you certain protections. Learn more at www.ftc.gov.

4. Contact your local police and file a report.

Report any suspected theft of your information to your local police, preferably in person. Be sure to bring a copy of your FTC ID Theft Complaint Form and a cover letter explaining the importance a police report is for identity theft victims, along with any other supporting documentation to prove your case. Debt collection letters, credit reports and other evidence of fraudulent activity can help the police file a complete report. Get a copy of the report to submit to your creditors and others who may require proof of the crime.

5. Keep copies of all of your documents.