Business WebBank FAQ

Q. What services are available through Business WebBank?

A.  You can view detailed deposit and loan account information, transfer1 funds between designated Cambridge Savings’ deposit accounts, place stop payments on checks, initiate balance alerts, set up automated transfers1 between Cambridge Savings’ checking and savings accounts based on designated balance levels, view images of cleared checks and order checks. Optional services include viewing and paying your bills online, making wire transfers, initiating Automated Clearing House2 (ACH) transactions, and making tax payments through the Electronic Federal Tax Payment System (EFTPS).  Business WebBank also allows you to create customized reports to assist you with tracking and monitoring account activity.


Q.  What is "EFTPS" and what payments can be made through this service?

A.  The Electronic Federal Tax Payment System is an Internet-based system allowing businesses to make Federal tax payments electronically. To use this system, you must submit an enrollment form to the IRS. 


Q.  What capabilities are provided with the wire transfer service?

A.  Business WebBank simplifies the process of sending wire transfers. Authorized users can set up electronic wire transfer requests within the Business WebBank system to wire funds up to the approved dollar limit to any approved financial institution.


Q.  What features and services are available through the ACH2 system?

A.  ACH services provide an automated and electronic means to send and receive payments. Direct Deposit allows you to process transactions such as employee payroll, dividend payments, expense reimbursements and trust disbursements. Direct Payment allows you to collect payments such as rents, leases, membership dues and utility bills.


Q.  Can I transfer funds between different banks?

A.  Transferring1 funds to accounts at other banks can be done by wire transfer or through the ACH service, both of which are available as optional services requiring Bank approval.


Q.  How frequently is my Cambridge Savings Bank information updated?

A.  Typically, your account’s balance is current.  But, if an asterisk appears next to a balance, it is as of the last business day. 


Q.  How much history is available in Business WebBank?

A.  Both your Balance information and Account History transaction information are stored for up to six months, and your Bill Payment history is stored up to 12 months.


Q.  Can I download my account transactions into my Personal Finance Management Software?

A.  Yes, you can download your transactions from within Business WebBank to QuickBooks® or Quicken® or Microsoft® Money.  You can also create a comma-delimited text file that can be read by most database systems, spreadsheets and word processors.


Q.  Which versions of PFM software are supported?

A.  PFM software versions are always changing and being updated.  Business WebBank can be used with the most recent versions of QuickBooks®, Quicken® and Microsoft Money, plus the previous two releases.  We support both Windows and Macintosh PFM applications.



Access to Accounts and Information


Q.  Can I access Business WebBank any time?

A.  Yes, you have access to your account information 24 hours a day, 7 days a week!


Q.  Who will be able to access the company’s accounts?

A.  A company official with account signing authority will designate their company's Primary Administrator for Business WebBank. This individual will have total access to the system, and will have the ability to set up other users. For security purposes, each additional user can have full or limited access and authority based on the user’s responsibilities.


Q.  How do users access Business WebBank?

A.  The system is accessible through our web site,  The Primary Administrator has full access and authority for the assigned accounts and is able to add and delete users at any time. 


Each company has a unique Company ID and secret Company Password.  In addition, each user will have a unique User ID and secret User Password.  Both are needed to access accounts through Business WebBank.


Q.  What type of accounts can I access through Business WebBank?

A.  You can link any business checking, statement savings, money market, CD and most business loans and lines of credit accounts.  For loan accounts, you can view information but transaction capabilities are not available at this time.


Q.  Can I assign "nicknames" to my business accounts linked to Business WebBank?

A.  Yes, you can name your accounts in a manner that allows you to easily identify them. In fact, this is encouraged since certain applications generate e-mail confirmation messages back to the company and reference the account by the account description or "nickname" assigned.



System Security and Requirements


Q.  Is Business WebBank secure?

A.  At Cambridge Savings Bank, we have taken every precaution necessary to be sure your account information, transactions and emails within Business WebBank are transmitted safely and securely.  The latest methods in internet banking system security are used to increase and monitor the integrity and security of the system.  Business WebBank supports 128-bit data encryption which is the highest level available commercially. You will need a browser that supports this level of encryption.


Q.  Are there any additional security features?

A.  We utilize Enhanced Login Security, or ELS, which strengthens security at login by adding an additional authentication factor beyond the basic login requirements.  So, when you login with ELS, Business WebBank is not only authenticating your credentials, it is validating that the access is being requested from your computer and browser.  Enhanced Login Security is required and is an easy way to further help prevent identity theft and fraud.


Q.  How does Enhanced Login Security work?

A.  Business WebBank will prompt you to choose five security questions and enter answers for each. You will then be asked to add extra security to your computer. 


To avoid the need to answer your security questions at subsequent logins, please click the checkbox on the Enhanced Login Security screen that says ‘Enroll this Computer for Future Use.’


Q.  Can I register more than one computer for ELS?

A.  If you try to login to Business WebBank on an additional computer/browser, the system will give you the opportunity to enroll for ELS by presenting you with a security questions page, displaying two of the five questions you have already set-up. You will need to answer those two questions correctly in order to login.  If you'll be using the computer regularly to access Business WebBank, choose "Enroll this Computer for Future Use".


Note:  We highly recommend that you do not enroll public computers (at libraries, internet cafes, etc.) for ELS.



Electronic Bill Payment and Presentment


Q.  How do I apply for Bill Payment?

A.  You should discuss applying for Bill Payment with a Cambridge Savings Bank representative.  They will assist you with the application process.


Q.  How long does it take to set up a new payee in the Bill Payment system?

A.  It just takes a few minutes. Once you have entered a new payee, you may enter a payment to your new payee immediately.


Q.  Are there minimum or maximum amounts for bill payments?

A.  Bill payments can be made for any amount up to $9,999.99 per item, with a maximum of up to $19,999.99 total payments per day.


Q.  How long does it take for a payment to reach the payee?

A.  An electronic payment takes approximately 3 business days to reach the payee; a paper check will take up to 5 business days to reach the payee. Your payee list will display what payment form (check or electronic) the payee accepts.


Q.  What happens if I make a payment and there are insufficient funds in my account?

A.  If a "non-sufficient funds" (NSF) condition exists, the payment will be returned via banking channels. You may also be charged a fee (please refer to the current Fee Schedule).


If a payment is returned, your Bill Payment account will be "blocked," preventing any scheduled or recurring bill payments until the NSF condition is resolved. In the event that your account is “blocked,” please contact us to resolve it.  If you make a deposit so your  account balance is positive, the bill payment service will not work until you have contacted us.    


Q.  How can I verify that a payment has been made or cancel a payment?

A.  Go to the Payments screen to view, edit or delete a payment.  This screen displays the status of all bill payments that are pending or have been sent to the payee.  Payments with a status of "pending" may be edited or deleted.


Q.  Who do I contact if my bill was not paid?

A.   Please contact our Customer Service Center at 888-418-5626  with the payee name and confirmation number of the payment which can be found on the Reports screen.


Q.  What are e-Bills?

A.  e-Bills are electronic versions of your paper bills that you can receive through Business WebBank's Bill Payment service.  e-Bills come directly from your biller.  You can view balances, transactions and other statement information on your e-Bill, and then pay your e-Bill online within Business WebBank. 


Q.  How do I pay e-Bills?

A.  You can pay one or more e-Bills from several places within Business WebBank.  Unpaid e-Bills appear in the Incoming Bills area on the Payments Overview page.  Recurring payments to an e-Biller can be found in the Pending Payments section of this page.  At any point, you can opt to View Bill.  After viewing a bill, you can select Pay Bill to provide payment instructions.  Or, you can select File Bill to merely have the bill stored. 


Q.  Can all of my bills be e-Bills?

A.  e-Bills are only available from select companies.  However, the list continues to grow.    


Q.  How do I know if my payee sends e-Bills?

A.  If a payee can provide e-Bills, you'll be prompted by Business WebBank with a "Set up e-Bills" or "Set up online bills" screen.  Just fill in the requested information and click "Continue" to start receiving e-Bills from that payee.

Q.  Can I set-up notifications about Bill Payment services?

A.  Yes, with Business WebBank you can set-up a variety of alerts that serve as notifications or reminders of payments related to a particular payee or e-Bill.  The alert notifications are sent via email.  To set-up these alerts, go to the Payee screen.   Next to the payee, under Email Notifications, click Change.  You will be able to add, edit or delete notifications on this screen.



Application Process


Q.  How do I get started?

A.  To apply, call 888-864-BANK and ask to speak to a Business Relationship Manager.



1 Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone/facsimile, or computerized transfer are limited to six per statement cycle with no more than three by check, draft, point-of-sale, debit card, or similar order to third parties.  For statement savings accounts, the limit is six transfers per monthly statement cycle.

2Subject to approval. 


June 19, 2008

- Call CSB at (888) 418-5626.

- For general inquiries, email us here.

- For specific account questions, please login to your WebBank account to send a secure email.

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