Mobile Deposit FAQs

 

Want to learn more about Mobile Deposit from CSB?

 

These FAQs answer your questions and get you started with your first deposit.

 

 

1.) What is mobile deposit?

 

CSB's mobile deposit is a way to electronically deposit checks from your iPhone®, iPod touch® or AndroidTM device using the Cambridge Savings Mobile Banking app.

 

2.) How do I know if I am eligible to use mobile deposit?

 

To use mobile deposit, you must be a current CSB customer with a checking or savings account. You must also be enrolled in WebBank and have downloaded the free CSB Mobile Banking app. Before depositing your first check, you must read and accept the Remote Deposit Capture Services disclosure and agreement.

 

3.) How much does it cost to deposit a check with my phone?

 

Mobile check deposit is free to CSB customers*. Just download the CSB Mobile Banking app to begin.

 

4.) Is mobile deposit safe?

 

Check deposits made through the CSB mobile banking app are protected according to the highest financial industry standards. Security features include: password protection, internet firewalls, and 128-bit encryption. Making a deposit with your phone is as safe as using WebBank.

 

5.) How do I make my first mobile deposit?

 

Making your first mobile check deposit is fast and easy:

  1. Make sure you have downloaded the CSB Mobile Banking app for either your iPhone®, iPod touch® or AndroidTM device
  2. Sign in on the CSB Mobile Banking app using your WebBank user ID and password
  3. Choose "Deposit Checks" on the home screen
  4. As part of enrollment in the service you'll be asked to read and accept the Remote Deposit Capture Services disclosure and agreement (It may take up to 24 hours to receive approval)
  5. Select the checking or savings account into which you want to deposit the check
  6. Enter the amount of your check
  7. Endorse the back of your check with "For Mobile Deposit Only"
  8. Snap pictures of the front and back of your check
  9. Submit the check for deposit
  10. You will receive onscreen confirmation that your check was received by CSB

 

6.) Why am I unable to deposit my check?

 

There are a few common errors that may cause your check to be rejected:

  • Folded or torn corners
  • Front image is not legible
  • Amounts not matching
  • Routing and account numbers are unclear
  • No camera on the device
  • Image is too dark

Try using mobile deposit in a well lit area to prevent shadows and poor image quality. Keep you hands clear of the check while taking the picture.

 

7.) How will I know when the check has been posted to my account?

 

After submitting images of the front and back of your check, you will receive onscreen confirmation that CSB has received your deposit. You will also have the option to email a confirmation number to yourself. At that time, your check will be processed by CSB staff. Please see CSB's Funds Availability Policy for more information about deposits. Please do not dispose of your check or attempt to process at another institution or through another channel (ATM or in-branch). You should hold onto your check for 91 days and then destroy or shred it.


8.) Where can I download the Mobile Deposit Service Agreement?

 

Click here to download the agreement.

 

 

 

 

*CSB does not charge you a fee for using this service. However, charges from your wireless carrier may apply. Regular account charges apply. The Mobile Check Deposit service is subject to eligibility. Deposit limits and other restrictions apply. Access to CSB's Mobile Banking apps and Mobile Deposit require a valid CSB WebBank username and password.

 

QUESTIONS? COMMENTS?
- Call CSB at (888) 418-5626.

- For general inquiries, email us here.

- For specific account questions, please login to your WebBank account to send a secure email.

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