We have exciting news! As part of our commitment to improve our customers’ user experience, we are pleased to announce that an enhanced Business Online Banking platform will be rolled out in the coming months!
We are confident that our enhanced platform, with improved features and a rich set of tools, will provide greater visibility and control over your treasury management operations. We invite you to visit our Resource Center to view a brief video about our enhanced platform and to review our Frequently Asked Questions. The resources on this page below are for our current platform.
Click on a topic below to jump to frequently asked questions for that topic. If you can’t find the information you need, give us a call at 888.418.5626 or email firstname.lastname@example.org
To access the Business Online Banking login page, visit cambridgesavings.com and select Business Banking from the dropdown box on the homepage. You can also login through the Commercial or Small Business tab by clicking Log in from the login box. You will then be redirected to the Business Online Banking login page where you will be able enter your credentials and log in.
The supported browsers are as follows:
Microsoft Internet Explorer 8
Microsoft Internet Explorer 9
Microsoft Internet Explorer 10
Microsoft Internet Explorer 11
Apple Safari® 5
* Note that Mozilla Firefox and Google Chrome have very rapid release cycles. Because of this, the support designations in this appendix apply to the version of the browser that was live at the time of release unless otherwise noted. New versions of these browsers are expected to remain compatible with Bottomline Technologies’ applications, but compliance cannot be guaranteed.
For instructions on how to log into Business Online Banking, please review:
If you forget or want to change your password, you’ll be able reset your password using the Password Reset button on the login page. Simply enter your Company ID and User ID and then click the Password Reset button that appears to the right of the Login button.
Please note that in order to use the password reset functionality you first must establish your security questions/answers.
Users: If you are locked out of your Business Online Banking account, please contact your Company Administrator for assistance.
Company Administrators: If you are locked out of your Business Online Banking account, please contact our Contact Center at 888.418.5626 for assistance.
If you forgot your password and are not locked out, you have the ability to reset your password by clicking the Password Reset button from the login screen. Please note that in order to use the password reset functionality you first must establish your One-Time Passcode contact phone number and security questions/answers.
For step-by-step instructions on how to unlock a User, please refer to:
One-Time Passcode (OTP) is a secure authentication method that provides an added layer of security to your Online Banking session. OTP sends a unique, time-sensitive passcode for one-time use via text message or phone. This code is then entered into Online Banking to verify your identity. By using OTP in combination with your Company ID, User ID, and password, you will be able to further secure your account. OTP enables you to proceed with Administration tasks or to verify an ACH or Wire Transfer. You can choose to receive your One-time Passcode via text message or phone call.
The “Remember my computer” option allows you to register your computer so that your device is recognized for subsequent visits. Selecting this option allows you to bypass the need to answer your security questions each time you log into Business Online Banking using that device. Please note that your computer is recognized by your browser and IP address. If you use a different browser or clear your computer cookies, you will be prompted to answer your security questions and will need to re-register your computer.
“Remember my computer” recognizes your device based on the browser you’re using and your IP address. If you are using a browser other than the one that you were using when you initially registered your computer, or if you recently cleared your computer cookies, your device will not be recognized and you will be prompted to answer your security questions in order to login. To re-register your computer, you will need to answer your security questions, select the Yes, remember this computer for subsequent visits option, and click submit.
For an overview of the features and benefits of our Business Online Banking platform, visit the Business Online Banking Features page.
Our Business Online Banking platform offers enhanced security options, which Company Administrators may utilize, to make banking online even more secure.
More secure password requirements result in a complex password that is more difficult for someone to guess or decode.
One-Time Passcode provides out of band single use passcodes to ensure that only properly authenticated Users access the account.
Proactive Alerts provide notifications of key banking, balance, transaction and administrator/security events through phone, text or email, allowing you to more effectively monitor and limit potentially fraudulent activity on your account.
Dual Control and dollar limits for Wire and ACH payments helps to mitigate fraud risk.
Activity Reporting (Management and Audit Reports) allows you to identify any suspicious or unusual activities in a timely manner. Activity reports may include transactions, logins along with the IP address, and the time these activities occur.
Company Administrators at companies using Bill Pay may now establish User access rights and limits.
For more information about the Business Online Banking security features and best practices for establishing and maintaining the security of your company information online, see our Business Online Security Procedures and Best Practices for protecting your information online.
Yes. Resource guides for Company Administrators are available on our website HERE.
If you have additional questions or require assistance, please call our Contact Center at 888.418.5626, Monday-Friday 8am-6pm or Saturday 9am-3pm.
Yes. Check images will be available in your Account History and Statements, which are located under the Activities & Reporting tab on the Business Online Banking Dashboard.
Yes. You can view up to two years of statement history in Business Online Banking. To access your statement history, click View Account Statements under the Activities & Reporting tab on the Dashboard.
DirectConnect is just another way that Quickbooks connects with the Bank to imported account data into Quickbooks. With DirectConnect, Quickbooks downloads transactions directly from your Cambridge Savings Bank Business Online Banking accounts without using a web browser.
WebConnect is, simply put, a way you can download your transactions directly from your Cambridge Savings Bank account and import them into Quicken. In this case, there is no real communication going on between your Quicken software and the bank, and the User initiates with WebConnect.
With DirectConnect, Quicken communicates directly with Cambridge Savings Bank. You don’t have to sign into your Business Online Banking account and manually download transactions – Quicken does this for you. Please note that DirectConnect is not available for QuickBooks Online and is only compatible with QuickBooks Desktop version.
If you are using QuickBooks Online, you will need to download the transaction file from Business Online Banking and upload it into QuickBooks using the “qbo” format.
For more information about DirectConnect and WebConnect for services offered by Intuit, please visit the Intuit® QuickBooks® website.
If you would like to take advantage of the DirectConnect service, your Unique ID will be your Company ID and User ID combined, and your password will be the same password you use to log into your Business Online Banking account.
Incoming International Wires
An incoming international wire (or payment) is an electronic transfer of funds directly credited to your account from an overseas remitter. In most cases, a wire is the quickest way to receive funds from abroad.
The remitter should send the funds, and if in foreign currency, Western Union Business Solutions will convert them into U.S. Dollars before forwarding to Cambridge Savings Bank for credit to your account.
You can download the Cambridge Savings Bank Business Mobile Banking app from the iTunes® store for iPhone® or on Google Play for AndroidTM.
Please note that Users will not have mobile access unless the Company Administrator permits mobile access to the User. Once you are granted access and download the app, you can login using your Business Online Banking Company ID/User ID, and password.
The Business Mobile Banking app is currently compatible with Apple iPhone®, iPad®, and Android devices.
Yes. Users will be able to transfer funds between Cambridge Savings Bank accounts using the Business Mobile Banking app. However, permission must be granted by the Company Administrator before a User is able to begin making transfers between their Business Online Banking accounts.
No. Bill Pay is not a feature of the Business Mobile Banking app. To pay bills, please use our Bill Pay service available in Business Online Banking.
Yes. Users will be able to approve Wires and ACH on the go using the Business Mobile Banking app.
Please note that Company Administrators must grant approval permissions to Users before the User is able to approve Wire Transfers/or ACH batches using the Business Mobile Banking app.
To log into your Business Online Banking account using the Business Mobile Banking app, simply use the same Company ID, User ID, and password that you use for desktop access.
Please note that Users will not have mobile access unless the Company Administrator permits mobile access to the User.
Business Mobile Deposit is a feature of the Cambridge Savings Bank Business Mobile Banking app that enables you to electronically deposit checks using an Apple device (iPhone® or iPad®) or an AndroidTM supported Smartphone with a functioning camera.
This service gives you the flexibility and convenience to make deposits on-the-go and without ever having to leave your office, saving you time and a trip to the branch. Checks can be deposited with the snap of a picture using your Apple device (iPhone® or iPad®) or an AndroidTM supported Smartphone using the Cambridge Savings Bank Business Mobile Banking app.
Business Mobile Deposit is currently compatible with Apple iPhone® and iPad® (iOS 7 or higher) and with AndroidTM devices (4.0 or higher).
To be eligible to use Business Mobile Deposit, you must be a current Cambridge Savings Bank business customer with a business checking, savings, or money market account. You must also be enrolled in our Business Online Banking service and have our Business Mobile Banking app with appropriate permissions.
Cambridge Savings Bank business checking, savings or money market accounts with Business Online Banking and the Business Mobile Banking app, with authorized access and appropriate permissions, can receive Business Mobile Deposits.
Company Administrators will have automatic access to Business Mobile Deposit using the CSB Business Mobile Banking app. The Company Administrator will need to permit Users’ access before they are able to deposit checks using the Business Mobile Deposit service.
For step-by-step instructions on granting Business Mobile Deposit access to Users, Company Administrators should refer to:
No, there is no fee to use our Business Mobile Deposit service. If your account is subject to per item charges, standard fees apply.
To be eligible for Business Mobile Deposit, a check must:
be made payable to only your company
have an authorized signature
be drawn on a financial institution located within the United States
be payable in United States currency only
A check must not:
have been altered on the front of the check in any way
be postdated or dated more than six (6) months prior to the date of deposit
have previously been returned as “Stop Payment” or “Account Closed”
have previously been negotiated or submitted through a mobile deposit service offered at CSB or any other financial institution.
be a Money Order, Postal Money Order, Travelers Check, Treasury Check or Cashiers Check
For additional information about the types of checks that are eligible for CSB Business Mobile Deposit, please refer to the “Appendix of Mobile Check Deposit Service” sections of our Business Online Banking Agreement.
No. For security purposes, check images will not be stored on your mobile device.
There is no limit to the number of checks that you can deposit each day/month using Business Mobile Deposit. There is, however, a $10,000 daily limit (business day, as defined in theFunds Availability Policy for Business Mobile Deposit) and $30,000 monthly (calendar) limit for checks deposited using Business Mobile Deposit.
Yes. There is a $10,000 daily limit (business day, as defined in the Funds Availability Policy for Business Mobile Deposit) and $30,000 monthly (calendar) limit for checks deposited using Business Mobile Deposit.
No, CSB Business Mobile Deposit does not provide the ability to verify funds at the time of deposit.
Please refer to our Funds Availability Policy for Business Mobile Banking for additional information about determining the availability of your deposit made using Business Mobile Deposit.
Check deposits made through CSB Business Mobile Deposit received and confirmed before 7:00pm Eastern cut-off time Monday through Friday (excluding holidays) will be credited to your account the same day with the first $200 from a deposit of checks available that same day. Deposits made through CSB Business Mobile Deposit which are initiated after 7:00pm Eastern cut-off time and any such deposits initiated on Saturdays, Sundays, federal holidays or days that are not our business days, will be received, processed and credited to your account on the following business day that we are open.
Please review our Funds Availability Policy to learn more about the availability of funds deposited through Business Mobile Deposit.
Yes, deposits made using Business Mobile Deposit will appear in Business Online Banking with “Business Mobile Deposit” in the Transaction Description field. Currently, there are no images for any deposited items.
Yes, the check must be endorsed in order for the deposit to be accepted. When endorsing your check, please sign or stamp the back of the check on the top line and write “For Mobile Deposit Only” on the second line. Your check will not be accepted without “For Mobile Deposit Only” on the reverse of your check.
To make a deposit using Business Mobile Deposit, sign in to the Cambridge Savings Bank Business Mobile Banking app and follow these simple steps:
Click the menu icon and choose Deposits from the list of options
Click Make A Deposit
From the Create Deposit screen, select the account into which you want to deposit the check. Note: only accounts to which you have been granted permission to access will appear in the list of options.
Enter the amount of your check
Endorse the back of your check and add the words “For Mobile Deposit Only” to your endorsement.
Select Check Front take photo, align your check to fit within the camera view, and snap a picture. Review the picture to ensure that the image is clear and the text legible; click Save.
Select Check Back take photo, align your check to fit within the camera view, and snap a picture. Review the picture to ensure that the image is clear and the text legible; click Save.
Clicking the Submit button
Review the details of your deposit and click Confirm to submit your deposit.
You will receive onscreen confirmation that your check has been submitted for review. The details of your deposit will now appear on the Deposits screen. After we process your deposit, you will see the transaction in your account activity.
After you send a check image using Business Mobile Deposit, and you have verified that the deposit has been credited to your account, you should mark, stamp, or write “Electronically Presented” on the check and securely store the paper check for 91 calendar days after the date of deposit. After the 91 day retention period, please securely shred the checks.
If there is an issue with the front or back of the check, you will receive an onscreen message notifying you that there is an issue with the check. Make sure the check is properly aligned within the guides and retake the image.
For the best results, lay your check on a flat, dark surface with adequate lighting. Hold the camera steady and make sure all four corners of the check are captured within camera view.
Once your mobile deposit is submitted, your transaction details will appear on the Deposit screen. Once your deposit is processed, it will show in your account transaction history in Business Online Banking and on the Business Mobile Banking app with “Business Mobile Deposit” as the transaction description.
Your check may be rejected for any of the following reasons:
The check image is not clearly readable
The check could have an improper endorsement
There could be a discrepancy with the amount entered and the amount for which the check is written
The item has already been deposited
These are the most common reasons for rejection. If you’ve corrected these issues and your check is still being rejected, please call our Contact Center at 888.418.5626 or email our Treasury Management Department at email@example.com assistance.
Images of items deposited are not currently available. For security purposes, check images are not stored on your mobile device. Please contact our Contact Center at 888.418.5626 or email our Treasury Management Department at firstname.lastname@example.org you need an image of a particular deposited item.
If there is a problem with the check you are trying to deposit, you will receive an onscreen message notifying you of the issue. If there is an issue with your check after it has been submitted, we will contact you directly.
Please refer to the “Schedule of Mobile Services” and “Appendix of Mobile Check Deposit Service” sections of our Business Online Banking Agreement for additional information about our Business Mobile Deposit service.