Let Us Know Before You Go
To help us better identify potential fraud on your debit card, please notify us of your travel plans by submitting a Travel Notification form by logging into your Online Banking and accessing the Additional Services tab or or by contacting us at 888.418.5626.
If you are traveling within the next 2-3 days, please call us at 888.418.5626, Option 3 or if you are calling from outside the United States, please call us at 617.864.8700 and press 2 and then 2 again to notify us of your travel plans.
We are always monitoring unauthorized activity on your card, but foreign travel, especially in certain countries, can be an indication of fraudulent use, so it is important to let us know exactly when and where you are traveling.
We have a fraud detection service in place and if our service detects suspicious card transactions, we may need to put a restriction on your card. In that event and for your safety, our partner eNFACT Fraud Detection Services will attempt to contact you, at the phone numbers we have on file for you to confirm whether or not the suspect transactions have been authorized. Please confirm that we have the phone number that you will be using while traveling on file before you travel so that you'll receive our calls.
Order Your Foreign Currency
You may order foreign currency online through our partner at Currency Exchange International (CXI) and by ordering online, you are able to ship direct to your door. It's simple and easy!
Using Your Debit Card
Know Your Limits
There is a daily purchase limit on your debit card and foreign financial institutions from which you obtain your withdrawals may have their own separate daily withdrawal limits, which may be lower than CSB’s. If you are unsure of your daily debit card limit, please stop into a branch or call us at 888.418.5626 and we can let you know.
Finding an ATM
When traveling, you may use ATMs with the following signs:
Manage Your Card
Card Control lets you turn your CSB Debit Mastercard® on or off right from your mobile device, helping you to safeguard your card from potential fraud. This service gives you control and lets you decide when, where, and how your card is used. You can even set controls and alerts for certain dollar amounts or - when you travel - geographic locations. If your card is ever lost or stolen, you can also easily turn it "off" - right from your mobile device.
To utilize Card Control, please log in to Online Banking and access Card Control.
Need to Report a Lost or Stolen Debit Card?
- Visit us in branch
- Give us a call at 888.418.56261
- Send us a Secure Email through Online Banking
- Stop by one of our ITMs Monday-Friday: 8am to 6pm or Saturday: 8am to 3pm