Online & Mobile Banking Upgrade—Coming Soon!
Get ready for a smoother, more intuitive way to manage your money.
Key Information & Dates
We’re upgrading Online Banking and our mobile app to bring you a faster, smoother experience. With a refreshed look and improved features, managing your money is about to get even better. Here's what you need to know.
Online Banking Availability
Online Banking and our mobile app will be unavailable from Friday, February 6th to Monday, February 9th while we complete the upgrade.
- All tools and features will be inaccessible during this time
- If you need support, call us at 888.418.5626 or visit a branch
- To support you, our contact center will have extended hours: Saturday 2/7 (8am–4pm ET), Sunday 2/8 (10am–2pm ET), and Monday–Wednesday (7:30am–7pm ET)
- We’ll let you know once the upgrade is complete on Monday, February 9th
First Login After the Upgrade
Once the upgrade is complete, you may log in to our mobile app or at cambridgesavings.com.
- Apple users will need to update the existing app, and Android users will need to download our new app and delete the old one (we’ll share the download link when it’s ready).
- You’ll receive a secure access code via email or text and be asked to reset your password upon first login.
- To ensure everything goes smoothly, double-check your login & security settings to make sure we have your current email and phone number on file before February 6th → Review and update your information here.
Reminder: We’ll never ask for your username, password, or secure access code by text or online message. Never share login details or codes with anyone who calls you.
Highlights
-
Enhanced Transfers
External transfers are now faster, helping your money get to where it needs to go—sooner. Plus, internal and external transfers are now in one place for a simpler experience. -
Sleek, Modern Interface
A clean, intuitive design that makes navigation effortless. -
Improved Mobile App
A redesigned app built for speed, simplicity, and better control on the go. -
Same Great Features
All the tools you rely on are still here—including Zelle®, Bill Pay, Money Management, and more!
Quicken® Steps
To keep Quicken® working smoothly with your CSB accounts, you’ll need to:
- Before the upgrade: Back up your Quicken® file, update Quicken®, and download your latest transactions.
- After the upgrade (February 16th): Delete your existing Quicken® connection to Cambridge Savings Bank, then reconnect by choosing “Cambridge Savings Bank” in Quicken® and linking your existing accounts.
If you use Bill Pay in Quicken®: Cancel any payments scheduled on or after February 5th, then re‑create them after the upgrade.
Note: Quicken® connection will be unavailable for about 5 business days after the upgrade.
For step‑by‑step instructions, please see the full guide.
