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Commercial Resource Guides

Online Banking

First-Time Login Instructions

How to Set-Up Contact Points & Alerts

How to Create a New User

How to Unlock & Reset User Passwords

How to Grant Loan Payment Service Access to Users

Mobile Banking

Business Mobile Banking App Guide

Business Mobile Deposit Guide

How to Grant a Business Mobile Deposit Access to Users

How to Grant Mobile Access to Users

Payments

How to Make a Loan Payment

How to Submit an ACH Reversal Request

How to Add & Edit Bill Pay Users

How to Create an ACH Batch Template

How to Create a Wire Template

Future Dated Wires and ACH

Remote Deposit Capture

Quick Start Guide

Browser and System Requirements

How to Login and General Navigation

Scanner Installation Guide for Windows

Scanner Installation Guide for Mac

Hardware Troubleshooting Tips

Uninstalling Previous Scanner Drivers

User Administration Guide

Reporting User Guide

Deposit Results Report Guide

Remote Deposit Capture Guide

Positive Pay

How to Reset a Positive Pay User

How to Upload a Positive Pay File

How to Decision a Positive Pay Suspect Item

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If you have additional questions or require assistance, please call our Contact Center at 888.418.5626, Monday-Friday 8am-6pm, Saturday 9am-3pm, or Sunday closed for calls, email support available from 10am-1pm.

For wire and/or ACH related questions, please call our Treasury Management team directly at 617.441.7051.